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FAQ
We believe that good customer service is essential to creating a positive shopping experience, which is why we encourage you to get in touch with us if you have any questions, concerns, or feedback. Our friendly and knowledgeable team is always ready to assist you with any inquiries you may have.
Wondering If We Ship to You? Check Our List!
We ship to most European countries. If you don’t see your country listed in our shipping policy, please reach out to us through our contact form.
How long will it take to get my orders?
It depends on where you are. Orders to the Netherlands, Belgium, and Germany usually arrive within 1–3 working days. Austria and France take up to 4 days, while Italy, Spain, and the rest of the EU may take up to 6 days. For full details, please see our shipping policy.
What if I’m not happy with my purchase?
Not satisfied with your purchase? Please let us know — we’ll do everything we can to make it right. We want you to be a happy Vital20 customer!
Whenever possible, we’ll offer a replacement or refund. However, we hope you understand that we can’t accept returns on products that are half-used or damaged through use.
See our return & refund policy for more information.
Any question?
You can contact us through our contact page! We will be happy to assist you.